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SLEEP KING COVID-19 UPDATE

TEMPORARY CLOSURE OF RETAIL SHOWROOMS: DANDENONG & NUNAWADING

Due to the new Stage 4 restrictions announced by the Victorian Government all stores located in Metropolitan Melbourne will be temporarily closed from Friday, 16th July 2021 until the current restrictions are lifted and our stores can re-open.

 

ONLINE

We will continue to have our online store operating 24/7 for all customers with the option of contactless delivery or pre-arranged warehouse pick-up if you live within 5km of the warehouse, which is located in Dandenong South. Our expert staff is ready to help you online, over the phone or via email. You can shop from home by browsing the website https://www.sleepking.com.au/ or giving us a call on (03) 9794 8686 for Sleep King Dandenong or (03) 9878 7878 for Sleep King Nunawading. Your call will be redirected to a friendly customer service team member who will be ready to assist you with any enquiries. We also have an online web chat service that is available 24/7, and someone will promptly reply to you with any enquiries.

 

CONTACTLESS DELIVERY

Under the Stage 4 restrictions, our delivery drivers can only make a contactless delivery to the customer’s home. Prior to the delivery, the customer must nominate a safe location outside the home that we can leave the goods. Our delivery drivers are not permitted under any circumstances to enter a person’s home, even if agreed upon prior to the new Stage 4 restrictions. We appreciate your understanding at this time.

  • ASSEMBLY: in-home assembly services will not be available to our customers during the current lockdown period. Most of our case goods such as Bedsides, Tallboys and Dressers do not require assembly. Our beds do require minimal assembly, but the majority of them are not difficult to assemble and all instructions are included. If you need any assistance with assembly, we are able to help you online, over the phone or by video call.
  • PAYMENT: all outstanding balances must be paid in full prior to delivery, as our delivery drivers are not able to handle cash during this time.

 

WAREHOUSE PICK UP

If you are arranged a pick up from the warehouse, remember to bring your proof of purchase and photo ID. You must book in a pick up time with the warehouse and cannot come unannounced.

You must ensure your goods have been paid in full prior to pick up. As it is a contactless pick up, if you need help getting the goods into your vehicle, it is recommended you bring someone along for assistance.

 

Sleep King is committed to ensuring a safe and healthy environment for our customers and staff. We will continue to closely monitor the advice from the Australian Government and Health Authorities and make appropriate changes as the situation evolves.

We thank you for your continued support during this unprecedented time and please remember we are always here to assist you. Please stay safe and take care of yourselves and your family!