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SLEEP KING COVID-19 UPDATE - AS OF JULY 2021

ALL SLEEP KING RETAIL STORES ARE OPEN FOR BUSINESS: DANDENONG & NUNAWADING

We are pleased to advise all our Sleep King stores are open for trade and we are so excited to welcome back our customers.

Rest assured, we are operating under a COVIDSafe plan and are following the highest safety standards and precautions to ensure a safe shopping environment in our stores. As a condition of entry, we request all our customers to wear a face mask while in store and adhere to social distancing requirements. We also remain open for business online, so customers who don’t wish to, or cannot shop in-store, can do so via our online store. (Please see below)

 

IN-STORE

Hygiene

Our staff members are practicing increased personal hygiene by wearing a face mask and washing their hands more regularly and using hand sanitizers. They will wash or sanitize before and after interacting with each customer. Hand Sanitizer is available at the store entrance and reception of all stores. The reception desks, payment terminals, computers, telephones and other surfaces are cleaned thoroughly everyday with alcohol-based disinfectants.

 

Social Distancing:

Our staff members will be vigilant in maintaining 1.5 metres distance when consulting with customers. Our large store size will make it easier to maintain an adequate social distance between different groups of customers. Furthermore, if you are not feeling well, we advise you to please stay home and our staff will be more than happy to help you over the phone or online via the website or email.

 

Mattresses & Pillow

For peace of mind, our stores have implemented disposable pillow covers, which will be used for each customer to try pillows and mattresses. Furthermore, we use disinfectant spray on the pillows and mattresses between uses, which ensures these products remain clean and hygienic.

 

ONLINE

We will continue to have our online store operating 24/7 for all customers with the option of contactless delivery or pre-arranged warehouse pick-up if you live within 25km of the warehouse, which is located in Dandenong South. Our expert staff is ready to help you online, over the phone or via email. You can shop from home by browsing the website https://www.sleepking.com.au/ or giving us a call on (03) 9794 8686 for Sleep King Dandenong or (03) 9878 7878 for Sleep King Nunawading. Your call will be directed to a friendly team member who will be ready to assist you with any enquiries. We also have an online web chat service that is available 24/7, and someone will promptly reply to you with any enquiries.

 

DELIVERY INFORMATION

Contactless Delivery

We are now offering contactless delivery to ensure you receive your new furniture safely. Upon receiving an approximate delivery time, please ensure you are at home for your delivery and provide us with a safe and secure location to deliver your goods. To ensure limited face-to-face contact we recommend you arrange family members to help you carry goods inside.

For the safety to both our customers and staff, our drivers must wear gloves and facemasks during deliveries. They will be required to thoroughly sanitize their hands between each delivery.

 

Assembly Service

We have resumed our assembly services, if you require an assembly service, please speak to our staff members and they will be able to assist you. Most of our bedroom furniture such as Bedsides, Tallboys and Dressing Tables do not require assembly. Our beds do require assembly, but the majority of them are not difficult to assemble and all instructions are included.

 

WAREHOUSE PICK UP

If you are arranged a pick up from the warehouse, remember to bring your proof of purchase and photo ID. You must book in a pick up time with the warehouse and cannot come unannounced.

You must ensure your goods have been paid in full prior to pick up. As it is a contactless pick up, if you need help getting the goods into your vehicle, it is recommended you bring someone along for assistance.

 

Sleep King is committed to ensuring a safe and healthy environment for our customers and staff. We will continue to closely monitor the advice from the Australian Government and Health Authorities and make appropriate changes as the situation evolves.

We thank you for your continued support during this unprecedented time and please remember we are always here to assist you. Please stay safe and take care of yourselves and your family!