Customer Service 03 9795 9795

TERMS & CONDITIONS (As of 01/03/2018)

1.1 Ownership of the goods shall remain with Sleep King until a final payment has been received and delivery of goods is completed.

1.2 For initial deposits/payments: we accept cash, Eftpos, credit card* as well as cheque.

* (credit charge excludes American Express or Diners Club and please note a 1.5% surcharge applies for Mastercard & VISA and a 2.5% surcharge applies on Union Pay)

1.3 For final payment: we accept in-store payment prior to delivery/pickup. Payment in store will be accepted in cash, Eftpos and credit card (see above).

1.4 For final payment in store or on delivery we will also accept bank transfer or direct deposit. This transaction must be completed at least 3 working days prior to your pick up or delivery to ensure it is validated.

1.5 Please note payment on delivery can ONLY be in cash.

2.1 Delivery charges and estimated times will depend on where your product is being delivered to.

2.2 It is the responsibility of the customer to inform the store of any change of address or contact details.

2.3 Sleep King shall nominate approximate delivery dates in good faith, but shall not be responsible for delays resulting from or contributed by changes in production schedules by manufacturers, delays and any other event not within the reasonable control of Sleep King.

2.4 Sleep King may advise approximate delivery times (such as morning, late afternoon etc). However, we are not responsible for traffic and delivery delays.

2.5 Should no person be present to receive the delivery, the goods can be re-delivered on another mutually agreed date and you will be charged for a subsequent delivery fee.

2.6 Customers are responsible for checking measurements and selecting goods that will fit into the intended area of the building.

2.7 Customers must provide clear and unobstructed access area for the delivery of goods for safe and efficient delivery of goods. Difficult access requires prior notice as additional delivery personnel may be required and additional delivery charges may result.

2.8 Please organise adequate protection on your floors and internal surfaces prior to delivery. Due to OH&S requirement, our delivery personnel must wear appropriate footwear at all times. Our personnel will be diligent and careful at all times, but cannot be responsible for any accidental damage that may occur during the delivery of your goods.

2.9 On delivery, inspect your goods carefully and any damage detected should be immediately reported to the delivery personnel and noted on the delivery invoice. Once you have inspected your goods and have signed on the delivery copy, you agree that this is then evidence of the condition of the goods at the time of delivery.

2.10 Disposal of packaging and assembly of furniture is the responsibility of the customer unless the customer has paid for these services and it is clearly stated on the invoice.

3.1 A minimum cancellation fee of 20% is applicable on the total price. This fee would cover expenses relating to loss of value, administration, storage costs and other associated and unforeseen costs.

3.2 The customer may cancel the order without incurring a cancellation charge if the goods are delivered damaged or any other circumstance that is set out in clause 89(3) of the Fair Trading Act.

3.3 Please note due to health regulations, all mattresses and soft furnishing items (including pillows, mattress protectors, mattress toppers, bed linen etc.) are non-refundable unless faulty. We encourage you to make a careful selection prior to your purchase.

3.4 When purchasing wooden furniture, variations in natural timber finishes, including colour and grain changes may occur and must be considered. Similarly, colour swatches and samples for leather and fabrics are only approximate guides and may vary slightly in texture in colour.

Made To Order Stock

3.1a Special and custom-made orders require a 30% deposit upon ordering and cannot be cancelled or altered once the manufacturing process has commenced.

4.1 Sleep King do not offer refunds for simply change of mind so please choose carefully before you make a purchase.

4.2 In order to apply for a refund, replacement or repair, you must have clear proof of purchase in the form of your original tax invoice.

4.3 The customer is ONLY entitled to a replacement or refund for a major problem under Australian Consumer Law (ACL).

 

What is a Major Problem?
 A product or good has a major problem when:

4.1a It has a problem that would have stopped someone from buying it if they had known about it

4.2a It is unsafe

4.3a Is it significantly different from the sample or description

4.4a It doesn’t do what the business said it would and cannot be easily fixed.

4.5a You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the problem does not amount to a major problem.

5.1 All original documentation, including an invoice must be produced for all warranty claims.

5.2 Each piece of furniture is subject to the terms and conditions of the manufacturers limited warranty.

5.3 Each manufacturer will specify it’s own warranty period so it is your responsibility to check the warranty period of your product before you make a purchase.

5.4 The warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used.

5.5 Subject to Australian Consumer Law, the warranty does not apply to any products sold as seconds, floorstock or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product.

Warranty will not apply if:

5.1a Repairs to a product are made or attempted by an external service provider

5.2a The product has been misused or not maintained in accordance with the manufacturer’s care instructions

5.3a The product has been modified, incorrectly adjusted or operated or tampered with in any way